Terms and Conditions

Effective Date: 02/15/2026
Last Updated: 02/15/2026

 

1. Services Provided

Nature of Services

We provide psychological and mental health consulting services on an hourly basis through various digital platforms including:

• Video calls and virtual meetings

• Phone consultations

• Email correspondence and written advice

Not a Crisis Service, Supervision, or Therapy

• In consulting, the consultant provides recommendations, but the clinician retains full responsibility for clinical decisions. In supervision, the supervisor typically shares legal/ethical responsibility for client care and can direct the supervisee's actions.

• If a clinical consultant begins addressing the consultee's personal psychological issues, the relationship has crossed into therapy territory. This creates ethical problems because the roles are incompatible, consultation should remain focused on professional practice, not personal treatment.

IMPORTANT: Our services are NOT intended for emergency situations or acute crisis intervention. If you are experiencing a mental health emergency, please:

• Call 911 (or your local emergency number)

• Contact the National Suicide Prevention Lifeline: 988

• Go to your nearest emergency room

• Contact your local crisis center

2. Professional Relationship

The services we provide constitute consulting and educational guidance. Depending on your location and our credentials, our relationship may or may not constitute a formal therapeutic or clinical relationship. We will clarify the nature of our professional relationship during our initial consultation.

3. Eligibility and Responsibilities

1. Age Requirement

You must be at least 18 years of age to use our services independently. Minors may only access services with parental or legal guardian consent and participation.

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2. Accurate Information

You agree to provide accurate, current, and complete information during registration and throughout our professional relationship.

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3. Cooperation

Effective consulting requires your active participation. You agree to:

• Attend scheduled sessions on time

• Communicate openly and honestly

• Complete any agreed-upon tasks or exercises

• Inform us of any changes in your circumstances that may affect our work together.

4. Scheduling and Appointments

1. Booking

Appointments can be scheduled through our online booking system or by contacting us directly. All appointments are subject to availability.

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2. Cancellation Policy

• 24-Hour Notice Required: Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment

• Late Cancellations: Cancellations made with less than 24 hours notice will be charged 50% of the session fee

• No-Shows: Failure to attend a scheduled session without prior notice will result in a charge of 100% of the session fee

• Emergency Exceptions: We understand that true emergencies occur and will handle these on a case-by-case basis

 

3. Our Cancellations

If we need to cancel or reschedule an appointment, we will provide you with as much notice as possible and work with you to find an alternative time.

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4. Fees and Payment

1. Hourly Rate

Our services are billed at an hourly rate of $175 per hour. Rates are subject to change with 30 days' written notice.

​2. Payment Terms

• Payment is due at the time of booking the service unless alternative arrangements have been made in writing

• We accept : Visa, Mastercard, AMEX, Discover, Apple Pay, Google Pay, PayPal, Jcb, Maestro, Debit Cards

• All fees are in USD.

3. Partial Hours

Sessions or consultations lasting less than a full hour will be billed in 30-minute increments.

 

​4. Additional Services

Additional services such as report writing, correspondence with third parties, or extended email consultations will be billed at our standard hourly rate.

5. Non-Payment

Failure to pay for services may result in:

• Suspension or termination of services

• Collection actions

• Reporting to credit agencies

• Legal action to recover unpaid amounts

 

6. Refund Policy

Due to the nature of consulting services, refunds are generally not available once a session has been completed. Refunds for prepaid services may be considered on a case-by-case basis.

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5. Confidentiality and Privacy

1. Our Commitment to Privacy

We are committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with applicable laws and professional ethical standards.

2. Information We Collect

We may collect:

• Personal identification information

• Contact information

• Health and mental health information

• Payment information

• Communication records

3. Limits to Confidentiality

Confidentiality may be limited or broken in the following circumstances:

• Legal Requirements: When required by law or court order

• Risk of Harm: When there is a serious and imminent risk of harm to yourself or others

• Child or Vulnerable Adult Abuse: When we have reasonable grounds to suspect abuse or neglect

• Payment Processing: When necessary for billing or insurance purposes

• Your Consent: When you provide written authorization to release information

4. Data Security

We implement reasonable security measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5 Privacy Policy

For more detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

 

6. Technology and Communication

1. Platform Requirements

You are responsible for ensuring you have:

• A reliable internet connection

• Compatible device (computer, tablet, or smartphone)

• Required software or applications for video conferencing

• A private, quiet space for sessions

2. Technical Issues

In the event of technical difficulties:

• We will attempt to reconnect or switch to an alternative communication method

• If a session cannot be completed due to technical issues on our end, you will not be charged

• If technical issues are on your end, standard session fees apply

3. Communication Between Sessions

• Email communication is for scheduling and brief questions only

• Extensive email consultations will be billed at our standard hourly rate

• We typically respond to non-urgent emails within 48 business hours

• Email is not appropriate for urgent matters or crisis situations

4. Recording

Neither party may record sessions (audio or video) without the express written consent of the other party.

 

7. Intellectual Property

1. Our Materials

All content provided by us, including but not limited to worksheets, assessments, written materials, and recommendations, remains our intellectual property and is provided for your personal use only.

2. Restrictions

You may not:

• Reproduce, distribute, or share our materials without permission

• Use our materials for commercial purposes

• Modify or create derivative works from our materials

 

8. Limitations and Disclaimers

1. No Guarantees

While we strive to provide high-quality consulting services, we cannot guarantee specific outcomes or results. Mental health and psychological well-being are influenced by many factors beyond our control.

2. Professional Judgment

Our recommendations and advice are based on our professional judgment and the information you provide. You are ultimately responsible for your own decisions and actions.

3. Not Medical Advice

Unless we are specifically licensed to do so, our services do not constitute medical advice or treatment. If you require medication management or medical intervention, we will refer you to appropriate medical professionals.

4. Jurisdictional Limitations

Our services are provided in accordance with the laws and regulations of Florida. We may not be licensed to provide services in all jurisdictions.

 

9. Liability and Indemnification

1. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services.

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2. Maximum Liability

Our total liability for any claims arising from our services shall not exceed the amount paid by you for services during the six months preceding the claim.

 

3. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms

• Your violation of any law or regulation

• Your violation of any third-party rights

 

10. Termination

1. Your Right to Terminate

You may terminate our professional relationship at any time by providing written notice. You will be responsible for payment for services rendered up to the termination date.

2. Our Right to Terminate

We reserve the right to terminate our professional relationship if:

• You breach these Terms

• You fail to pay for services

• We determine that we cannot provide effective services to you

• Continuing the relationship would pose an ethical conflict

• You engage in threatening, abusive, or inappropriate behavior

​11. Professional Ethics and Boundaries

1. Dual Relationships

We maintain professional boundaries and avoid dual relationships that could impair our professional judgment or create conflicts of interest.

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2. Appropriate Conduct

Both parties agree to maintain appropriate professional conduct. Inappropriate behavior, including but not limited to harassment, threats, or romantic advances, may result in immediate termination of services.

 

12. Dispute Resolution

1. Informal Resolution

If you have a concern or complaint about our services, we encourage you to contact us first so we can attempt to resolve the matter informally.

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2. Mediation

If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing legal action.

 

3. Governing Law

These Terms shall be governed by the laws of Florida, without regard to conflict of law principles.

 

4. Jurisdiction

Any legal action related to these Terms must be brought in the courts of Florida.

 

13. General Provisions

1. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our services.

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2. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

 

3. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

 

4. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

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14. Questions and Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: dr.wilson@pathfinderspsychology.com

 

Acknowledgment and Consent

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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These Terms and Conditions were last updated on 02/15/2026. We recommend reviewing these Terms periodically for any changes.